Privacy Policy

Last updated: October 2025

ONTE Pty Ltd (ABN 64 632 669 642) (“ONTE”, “we”, “us”, “our”) owns and operates the website www.onte.com.au (“Website”). We are committed to protecting your privacy and handling your personal information in a professional, responsible, and transparent manner.

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1. The Australian Privacy Principles

This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the 13 Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

These principles govern how we:

• Collect personal information
• Use and disclose it
• Maintain data quality and security
• Provide access and correction rights
• Handle complaints
• Manage international transfers of personal data

2. Information We Collect

Personal information is any information or opinion that can identify you or reasonably identify you.

The types of personal information we may collect include:

• Your name, address, email address and phone number(s)
• Payment details (including credit card information for orders)
• Device information such as your computer’s IP address
• Communication preferences and purchase history
• SMS consent and phone numbers (for marketing, order updates, or cart reminders)

We only collect information that is reasonably necessary for our business functions, including customer service, order fulfilment, and marketing communications.

3. Collection of Sensitive Information

We generally do not collect sensitive information (such as health or religious details) unless required by law or directly relevant to an issue reported in connection with our products. If we do, it will only be with your consent or as otherwise permitted by the Privacy Act.

4. How We Collect Your Information

We collect personal information directly from you when you:

• Contact us via our Website, email, or social media
• Subscribe to our newsletter or SMS updates
• Participate in promotions or events
• Make a purchase through our online store
• Browse our Website (via cookies and analytics tools)

We may also use third-party platforms such as Shopify, Klaviyo, Google Analytics, and Meta Ads to support website functionality, communications, and marketing.

5. SMS Marketing and Communications

By providing your mobile phone number, you may consent to receive SMS communications from ONTE, which may include order updates, promotions, and cart reminders.

We handle SMS data in accordance with privacy laws and best practices:

• Your phone number is used only for the purposes for which you consented.
• Your SMS opt-in data and consent will never be sold or shared with unaffiliated third parties.
• You may opt out at any time by replying STOP or following opt-out instructions in any SMS.

SMS Abandoned Cart Notifications

Our Website uses cookies or plugins to help track items in your shopping cart, including when a cart has been abandoned. This data allows us to send cart reminder messages via SMS to customers who have opted in.

ONTE’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

6. Location Tracking

If our Website or mobile services use location-based tools, we may collect approximate location data (for example, via IP address or device settings) to provide localised content or delivery information. This information is used only to enhance your shopping experience and is not stored permanently.

7. If You Choose Not to Provide Personal Information

You may remain anonymous or use a pseudonym when contacting us unless we need your details to complete a service (for example, sending an order or processing a refund). However, without certain details we may not be able to provide products, services, or updates.

8. How We Use Your Personal Information

We use personal information to:

• Process and deliver orders
• Respond to enquiries and provide support
• Send marketing emails and SMS updates (where you’ve opted in)
• Improve our products, services, and website experience
• Analyse website usage and optimise performance

We will only use your information for the purpose it was collected or for a related purpose you would reasonably expect.

9. Disclosure of Personal Information

We may share your personal information with trusted third parties such as:

• Service providers, contractors, and logistics partners
• Payment processors and IT providers
• Marketing platforms acting on our behalf (e.g., Klaviyo, Shopify Email)
• Legal or regulatory authorities, if required by law

Important: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or rent personal information to other organisations.

10. Transfer of Information Overseas

Some third-party service providers we use (for example, cloud storage or analytics platforms) may store or process data overseas. We take reasonable steps to ensure these organisations handle your information securely and in line with this Privacy Policy.

11. Data Security

We take reasonable precautions to safeguard your personal information against loss, misuse, and unauthorised access. Payment information is encrypted using SSL and AES-256 encryption. While no method of online transmission is entirely secure, we comply with PCI-DSS standards and best industry practices.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognise your device and preferences
• Track shopping cart activity (including abandoned carts)
• Analyse site traffic and performance
• Deliver personalised advertising

Cookies do not identify you personally but help improve your browsing experience. You can manage or disable cookies through your browser settings.

13. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Marketing communications continue until you opt out. Credit card and payment data are securely destroyed once processing is complete or no longer required.

14. Access and Correction

You may request access to, or correction of, your personal information at any time by emailing info@onte.com.au. We aim to respond within 30 days. If access is denied, we will provide a written explanation in accordance with the Privacy Act.

15. Opting Out & Deletion Requests

You can opt out of receiving marketing emails or SMS messages at any time by:

• Clicking “unsubscribe” in any email
• Replying STOP to any SMS message
• Contacting us directly at info@onte.com.au

Once you opt out, your details will be removed from our marketing lists.

16. Links to Other Sites

Our Website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read each site’s privacy policy.

17. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or our business practices. Any updates will appear on this page with a revised “Last updated” date.

18. Enquiries and Complaints

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:

Email: info@onte.com.au

We take privacy complaints seriously and aim to resolve them promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au