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Terms of service

ONTE Pty Ltd Terms of Service

Last updated: 10 September 2026

ONTE Pty Ltd (ABN 64 632 669 642) (“ONTE”, “we”, “us”, “our”) owns and operates the website www.onte.com.au (“Website”). By accessing or using our Website or services, you agree to these Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, and Shipping Policy (collectively, the “Terms”). If you do not agree with these Terms, please do not use our Website.

1. Acceptance of Terms

By using this Website or our services, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply to all users of the Website, including visitors, registered users, and customers making purchases.

2. Eligibility & Minimum Age

You must be at least 18 years old (or the age of majority in your state or territory) to make purchases or create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3. Placing an Order & Payment

  • By completing an order on the Website, you offer to purchase the selected products at the prices shown.
  • Payment is required at the time of order via Visa, MasterCard, Amex, Afterpay, or PayPal.
  • All orders (including pre-orders) that are placed on the Website are final, and cannot be edited or cancelled by the customer due to "Change of Mind".
  • Orders are subject to confirmation and acceptance by ONTE. We may reject or cancel any order at our discretion, refunding any payment made.
  • Prices are in Australian Dollars (AUD). International orders may incur currency conversion fees.
  • ONTE reserves the right to correct pricing errors or adjust prices for genuine mistakes. If you do not agree to pay the updated price, you may cancel your order within seven (7) business days.

4. Products, Pricing & Availability

  • Product descriptions and images are provided for illustrative purposes only; exact colours and details may vary.
  • We reserve the right to limit quantities, discontinue products, and refuse orders at our discretion.
  • All prices include GST unless otherwise stated. Shipping, handling, customs, and import duties are the responsibility of the customer.
  • ONTE may, at its discretion, match the price of an identical ONTE item (same style, colour and size) sold for less by an authorised Australian ONTE retailer.
  • The item must be in stock and available to purchase online from that retailer at the time of your request.
  • To request a price match, email info@onte.com.au with a link or screenshot showing the retailer's current price, including shipping.
  • Price match requests must be made before your order is placed. We are unable to adjust the price of orders that have already been placed.
  • Price matching does not apply to off-price or outlet retailers, marketplace or third-party sellers, auction or resale sites, member-only or loyalty pricing, bundle or gift-with-purchase offers, promotional codes, flash sales, clearance events, or pricing errors.
  • Price-matched items cannot be combined with any other discount code or promotion, including our welcome discount.
  • Price-matched items are treated as sale items under our Returns Policy and are eligible for store credit or exchange only.
  • ONTE reserves the right to limit quantities, decline any request, and amend or withdraw this policy at any time.
  • Nothing in this policy limits your rights under the Australian Consumer Law.

5. Orders, Billing & Delivery

  • You must provide accurate and current information for your order, including payment and shipping details.
  • Orders are shipped according to our Shipping Policy. Risk and title pass to you upon delivery.
  • We may cancel or limit orders at our discretion, particularly where we suspect resellers or fraud.
  • For detailed information, see our Refunds & Returns Policy.

6. Personal Information & SMS Marketing

All personal information collected through the Website is governed by our Privacy Policy. By using our services, you agree to the collection and use of personal information as described.

  • If you opt in to receive SMS messages (e.g., promotional or abandoned cart reminders), we will only use your phone number for those purposes.
  • SMS opt-in data will not be sold or shared with third parties.
  • You can withdraw consent for SMS communications at any time by replying STOP or contacting us directly.

7. Mobile Terms of Service – Onteptyltd SMS Program

The Onteptyltd mobile message service (the "Service") is operated by ONTE Pty Ltd (“Onteptyltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these Mobile Terms. We may modify or cancel the Service or any of its features without notice. To the extent permitted by law, changes to these Mobile Terms are effective upon posting, and your continued use of the Service constitutes acceptance of such changes.

  • By consenting to Onteptyltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Onteptyltd to the mobile number you provided, even if your number is registered on any Do Not Call list. Messages may be sent using automated systems or other technology.
  • Service messages may include order updates, account alerts, and other important information. Promotional messages may include offers, specials, and cart reminders.
  • Participation is voluntary. You are not required to subscribe to the Service to make a purchase.
  • While the Service is free, you are responsible for all text messaging fees from your mobile carrier. Message frequency varies.
  • To opt out, text STOP to ONTE or use the unsubscribe link in any message. You will receive a confirmation, and no further messages will be sent unless initiated by you.
  • For support, text HELP to ONTE or email info@onte.com.au.
  • We may change any short code or telephone number used to operate the Service. Messages sent to old numbers may not be received.
  • You agree that we are not liable for failed, delayed, or misdirected delivery of messages or errors in message content.
  • We respect your privacy. See our Privacy Policy for details on how personal information is collected and used.

8. La Familia ONTE Loyalty Program

8.1 La Familia ONTE (the “Program”) is ONTE’s free loyalty program for customers who shop at onte.com.au. By joining or taking part in the Program, you (a “Member”) agree to this clause 8 and the rest of these Terms. If there is any inconsistency, this clause 8 applies to the extent it relates to the Program. No purchase is required to join.

Eligibility and joining

8.2 The Program is open to individuals in Australia and internationally who meet the requirements in clause 2. Each person may hold one membership only.

8.3 Memberships are for personal use. Businesses, resellers, stylists purchasing for clients, corporate accounts and ONTE wholesale accounts are not eligible unless we agree otherwise in writing.

8.4 ONTE employees and contractors may join, may only receive staff benefits while engaged by ONTE.

8.5 You join by creating an account at onte.com.au. You must give accurate, current details and keep them up to date through your account.

8.6 We may decline or cancel an enrolment that is incomplete, duplicated or appears to be made in breach of these Terms.

Tiers and tier status

8.7 Your tier is based on your lifetime Eligible Spend (clauses 8.12 to 8.16), recorded against the email address on your account.

8.8 All Members start at the tier that corresponds to their lifetime spend on the date they join. Purchases made under a different email address cannot be added, and accounts cannot be merged.

8.9 The current tiers are:

TIER

LIFETIME SPEND

1

0 – $999.00 AUD

2

$1,000.00 - $2,999.00 AUD

3

$3,000.00 - $5,999.00 AUD

4

$6,000.00+

8.10 You move up a tier as soon as you reach its threshold.

8.11 The benefits for each tier are listed at onte.com.au/pages/la-familia and may be updated under clauses 8.34 to 8.36.

Eligible Spend

8.12 “Eligible Spend” is the amount you pay for ONTE merchandise at onte.com.au using the email address on your account (including purchases made before you joined), after discounts and promotions are applied and excluding shipping, customs, import duties and gift wrapping.

8.13 Buying a gift card counts toward the purchaser’s Eligible Spend. Paying with a gift card or store credit does not count, so the same spend is not counted twice.

8.14 Purchases do not count toward Eligible Spend if they are made:

  • through a third-party retailer or marketplace, including The Iconic, David Jones or any other stockist;
  • at a sample sale, warehouse sale or other event we say is excluded;
  • on a wholesale or trade account.

8.15 We may exclude other products or promotions from Eligible Spend, and will say so at the time they are offered.

8.16 Eligible Spend is counted in your account at the time of dispatch.

Member benefits

8.17 Benefits depend on your tier and are listed on our Program page. Unless stated otherwise, a benefit: must be used while signed in to your account; is for single use; cannot be combined with any other discount, code or promotion (including our welcome discount or a price match under clause 4); and is subject to stock availability.

8.18 Birthday reward. Members receive a birthday reward once each year, $30.00 AUD for Tier 1,  $50.00 AUD for Tier 2, $100.00 AUD for Tier 3. Your date of birth must be saved in your account at least 30 days before your birthday. The reward is issued during your birthday week, is valid for 14 days and applies to full-price items only.

8.19 Early access and member events. We may give some tiers early access to new collections, sales or events. Early access runs for the window we announce or while stock lasts, and normal dispatch times may not apply. Any specific return conditions for an early access release will be stated when it is offered.

8.20 Member offers. We may make other offers to some or all Members from time to time. Each offer may have its own conditions, which will be published with it and apply alongside these Terms.

Returns and adjustments

8.21 Returns are handled under our Returns & Refunds Policy. When an item is returned for a refund, the Eligible Spend for that item is deducted from your account. Exchanges and returns for store credit do not reduce your Eligible Spend.

8.22 If a deduction takes your Eligible Spend below your tier’s threshold, your tier will be adjusted to match.

8.23 If an order placed with a Program benefit is refunded, the benefit is not reissued unless we decide otherwise.

8.24 We may correct your Eligible Spend, tier or benefits if they were applied in error.

No transfer and no cash value

8.25 Membership, tier status and benefits are personal to you. They cannot be sold, transferred, shared, assigned or combined with another account.

8.26 Benefits have no cash value and cannot be exchanged for cash, except where the law requires it.

Communications and privacy

8.27 We will contact you by email and SMS, under clause 7 about your membership, including your tier, benefits you are eligible for and changes to the Program. These are service messages and are sent even if you have opted out of marketing.

8.28 If you opt in, we will also send you marketing about new collections, member offers and events. You can unsubscribe at any time. Some benefits, such as early access, are announced by marketing email, so opting out may mean you miss them.

8.29 A current email address is needed to receive benefits. We are not responsible for benefits missed because your details are out of date.

8.30 We use your personal information, including your purchase history and date of birth, to run the Program, as set out in clause 6 and our Privacy Policy.

Suspension and cancellation

8.31 We may suspend or cancel a membership, or remove benefits, if we reasonably believe the Member has acted fraudulently, misused the Program, bought for resale, held multiple accounts or seriously breached these Terms. Where appropriate, we will tell you why.

8.32 You can leave the Program at any time by emailing info@onte.com.au. Any unused benefits will end on cancellation.

8.33 We may close memberships with no purchase activity for 24 months.

Changes to the Program

8.34 Despite clause 18, we will give at least 30 days’ notice by email and on our Website of any change to the Program that materially reduces Members’ benefits, including changes to tiers, thresholds or benefits, or suspending or ending the Program. This does not apply where a change is needed to comply with the law or to prevent fraud.

8.35 If we end the Program, benefits already issued to you will remain valid until their stated expiry.

8.36 By continuing to take part after a change takes effect, you accept the updated Program terms. If you do not agree, you may leave the Program under clause 8.32.

Liability

8.37 To the extent permitted by law, ONTE is not liable for any loss arising from a benefit being unavailable, changed or delayed, or from technical issues affecting the Program. Nothing in this clause 8 limits your rights under the Australian Consumer Law.

9. SPEND & SAVE OCTOBER

T&C's⁠ Exclusively available to La Familia loyalty members. Applies to online orders of $250 or more (including GST, after discounts) placed at onte.com.au between 12:00am AEDT 17 October and 11:59pm 31 October 2026. One $25 credit per customer, valid 1 to 25 November 2026 on full-price items only. Not redeemable for cash and cannot be combined with other offers. Credit no longer applies if the qualifying order is returned.

10. Website Use & Security

  • You agree not to use the Website for unlawful purposes or to transmit malicious software or code.
  • We use SSL encryption to secure online transactions. Credit card data is not stored on our servers except for the last four digits and expiration date for verification purposes.
  • We reserve the right to suspend or terminate access for breaches of these Terms.

11. Intellectual Property

All content on the Website, including text, graphics, images, logos, and designs, is owned or licensed by ONTE. You may not reproduce, distribute, or exploit content without our express written consent.

12. Third-Party Content & Links

Our Website may link to third-party websites. We are not responsible for their content or privacy practices. Use third-party websites at your own risk.

13. Prohibited Conduct

You may not use the Website to:

  • Violate laws or regulations
  • Infringe intellectual property rights
  • Upload malicious software
  • Collect personal information of others without consent
  • Engage in spam, phishing, scraping, or automated data collection
  • Harass, defame, or discriminate against others

14. Disclaimer of Warranties

The Website and all products are provided “as is” and “as available” except as required under Australian Consumer Law. We do not guarantee uninterrupted or error-free access. You are responsible for any risks associated with use.

15. Limitation of Liability

To the extent permitted by law, ONTE is not liable for any indirect, incidental, or consequential loss arising from use of the Website or products. For major failures under the Australian Consumer Law, remedies include repair, replacement, or refund.

16. Indemnity

You agree to indemnify ONTE and associated parties against claims arising from your violation of these Terms or applicable laws.

17. Termination

We may terminate your access to the Website at any time for breach of these Terms. Your obligations prior to termination will survive termination.

18. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia.

19. Changes to Terms

We may update these Terms at any time. The latest version will be posted on the Website. Continued use of the Website constitutes acceptance of updated Terms. Changes to the La Familia ONTE Loyalty Program are also subject to clause 8.34.

20. Contact Information

For questions regarding these Terms, please contact us via info@onte.com.au.